Dear caller,
You called the store today and as soon as you started talking I hated you. Apparently you had received a phone call from us, but had been unable to reach the phone in time. So you called back. Sounds reasonable, but I know where this is going. You see, every morning our special orders manager calls the customers whose book orders have arrived at the store. And almost every morning/early afternoon people like you call us back.
Our special orders manager leaves a message, something along the lines of, “This message is for Mr. Smith, I’m calling to let you know your book arrived at —- and is available to be picked up.” But you are too busy/inept to listen to messages aren’t you? So you called me. I asked if there was a message left for you and you said yes. I asked if you listened to said message and you said no. Of course not.
You said the phone call might have been in regards to a book you ordered. I said the message would let you know if it had come in. You didn’t want to go that route. You wanted me to tell you if the book had come in or if there were any problems. Unfortunately for me, the books had not yet been brought onto the floor. They were still sitting on the desk of the person who called you and LEFT A MESSAGE!
So I put you on hold and in the process of trying to call the special orders manager, we got disconnected. Oops. I waited for you to call back, but you didn’t. I assume you thought I hung up on you and then you listened to your message telling you your book was in the store and available to be purchased. In retrospect I wish I had hung up on you. Right at the beginning of the conversation. It would have saved us both a lot of time.
Sincerely,
Kelly
