Annual Credit Report Request Service
PO Box 105283
Atlanta, GA 30348-5283
May 1, 2011
If you extend people the ability to view their free credit report then you need to also provide them with the time to review said reports. My session timed out before I had a chance to fully view the information. Each agency has a different set up and if I haven’t looked at my report in a while it takes time to find/read all of the information I have available.
I know you have no control over the differences in these websites, but you do control how long I have to look at them. I had no idea there would be a time limit and was pissed when I learned that I had exceeded your arbitrary restriction. What is it anyway? Ten minutes total?
I also had no way to compare information from all three reports at once. To go to the next reporting agency I had to return to your mediocre website first. By the time I printed the information I thought was relevant from two of the agencies I was no longer logged in to your shitty system.
I was able to fill in my information again and view the final report but unable to look at the previous ones for a proper comparison. The information I had printed was of some use, but I do not have all of the information I would like to have had. Information I have access to once a year unless I want to pay.
I understand that you help provide a free service, but that doesn’t give you permission to do a piss poor job. I would have had to pay to get the actual credit score anyway, so it is by no means a full description of my credit history.
Your comments system is of course broken and you have no phone number for inquiries or complaints. I am sure this letter will do no good and I will probably not receive a response until a year has passed and I will be able to view my reports again anyway.